About Us

Richard is the go-to leader of the Jackpot team, the one who makes sure that everything all the other team members do comes together holistically to give our players the best experience we can possibly offer,
Richard comes from a very business-oriented background. An MBA graduate, he has had a love of gambling since his university days when he first began playing poker with other students. The strategies and gameplay of poker were a perfect match for his analytical and strategic mind. It was while he was doing a short-course in marketing to bolster his MBA that he realised that the online casinos that he loved could be made exponentially better if they were to offer a less-risky bonus option than the standard wagering requirements and the idea of Jackpot was born.

Kyle brings technical expertise to the business side of Jackpot. Having a great idea is one thing, making it work is Kyle’s job – a job he does superbly.
With over ten years’ experience in the building and running of bespoke e-commerce websites, Kyle ensures that the players at Jackpot have the smoothest banking and playing experience in South African online casinos. His knowledge and expertise has allowed Jackpot to create a player model and player rewards system that is unique, secure, and dependable.

Working hand-in-hand with the technical side of Jackpot is Thabo, our in-house developer expert. Thabo is the critical link between the business, the technical and the creative – in essence, Thabo makes the vision come to life. Having a platform and offering that is unique only lasts for as long as you continue to innovate and Thabo makes sure that Jackpot stays ahead in the online gaming world by developing the software and overseeing the roll outs that make Jackpot stand out. From a user-friendly interface to simple and straightforward sign-ups and log ins, from eye-catching graphics to easy navigation around the Jackpot online casino, everything you see and interact with is thanks to Thabo.

Robbie is our resident ex-pat coming from the vibrant and fun-filled Netherlands. Robbie studied Creative Writing and Copywriting with the intention of joining the advertising industry before he was bitten by the travel bug. During his journeys around the world he visited some of the most famous gambling cities and casinos on the planet, including Las Vegas, Macau and Monte Carlo (not that he was always able to get into these high-gambling grew from there. Robbie has a love for the game of baccarat, just like Ian Fleming (creator of James Bond and one of Robbie’s favourite authors). The sophistication and excitement of the game is reflected in his writing for Jackpot, from his insightful tips and strategies to his articles and coverage of the latest industry news.

In an industry that has the potential to become one of the most lucrative in the world, you need to have someone who lives and breathes finance to control the flow of cash. At Jackpot this is Charles, our resident CA. Charles and his team make sure that every Rand and Cent that passes through Jackpot is legal, legitimate and accurate. While balancing the figures is something of an obsession for Charles, he is the one member of our team who actually is not that into gambling (he is far too sensible for that). He is, however, very much into gaming and is the proud owner of an Xbox, a Wii, a Switch and every model of PlayStation since the console first hit the shelves. He even has a vintage Atari!

Natalie is Charles’ right-hand woman – or maybe he’s her right-hand man? These two financial wizards are the backbone of Jackpot, together ensuring that our players and their funds are always kept secure and available. Like Robbie, Natalie is a fan of baccarat and the fast numbers-driven aspect of the game. When not overseeing the commerce side of Jackpot she can usually be found sipping espressos and filling out Sudoku puzzles in pen. Having these two CAs making sure of our cashflow and protecting our players’ monetary needs is integral to not only the running of Jackpot but the ability of our techies and developers and creatives to spend their time coming up with engaging and awesome new ways to delight our players.

Customer satisfaction is central to Jackpot’s ideology. From industry-leading bonuses to great web and mobile experiences to engaging gameplay and visuals, Jackpot prides ourselves on bringing only the best to South African online players. Melissa and her team are central to this. Melissa comes from a Call Centre background and cut her teeth wearing a headset for a top insurance company in South Africa – with all the pressure and abuse you can imagine comes with that role. She used this experience as the basis for obtaining a degree in psychology and a diploma in business management before Jackpot were lucky enough to grab her talents for our own purposes: devising, formulating and putting into practice the best strategies and processes to keep our players content and resolve all issues with a minimum of fuss and a maximum of support.

While our big cheeses operate in the background to ensure Jackpot brings all the game to our players, our Support Agents are at the frontline helping, guiding and encouraging our players. Jenna is one of our dedicated Support Agents, always ready with a smile and a laugh. Her bubbly personality is instantly recognisable to the many players who have relied on Jenna to make their Jackpot experience a pleasurable and rewarding one.

Kirsten started out as a temp who was using her support agent experience as a proving ground for a PR career but fell in love with both the online casino world and the Jackpot environment. She is now a permanent and valued member of Melissa’s core Support Agent team and is fast proving to be an excellent partner to both Jenna and our players. Her skills at blackjack are a real bonus during our weekly card games as well.

Cindy is one of our most recent additions – and one that is proving especially popular with our players. Apart from the skills she brings to resolving any issues our players may have, Cindy has an innate talent for reassuring our players. Maybe it’s the calming nature of her voice. Maybe it’s her natural empathy. Or maybe it’s just that she cares deeply for every one of the players that she deals with. Whatever the reason, the result is indisputable – another Jackpot Support Agent who lives our ethos of giving South African online gamblers only the best experiences. Is it any surprise that Cindy is a huge roulette fan with all its permutations and possibilities?